👋
UX/UI Case Studies
Selected Professional Work
At UCSF, I work across digital accessibility, web governance, and emerging technology. These projects highlight how I use accessibility, research, systems thinking, and cross-functional collaboration to improve real-world digital experiences.
AI Accessibility Chatbot
UCSF · Professional Work
AI · Accessibility · User Feedback · Content Strategy
As part of the project team, I helped launch UCSF's AI-powered accessibility chatbot, designed to make accessibility guidance easier to find. I support ongoing evaluation of chatbot usage, user questions, and feedback to identify opportunities to improve both the chatbot experience and the accessibility content it draws from.
Automated Accessibility Monitoring & Remediation
UCSF · Professional Work
Digital Accessibility · Automation · ServiceNow · Cross-Functional Collaboration
Led the cross-functional coordination and implementation of UCSF's automated website accessibility monitoring and notification process, working across accessibility, ServiceNow, web, and technical teams to turn Siteimprove accessibility data into an operational remediation workflow.
The process automatically identifies websites that remain below UCSF's accessibility target, creates ServiceNow incidents, notifies responsible site contacts, supports escalation when issues persist, and closes incidents when sites return to compliance. I coordinated requirements across teams, validated website and ownership data across systems, tested workflow behavior, identified and helped resolve edge cases, and developed communications and guidance for site owners.
Impact: Helped increase enterprise website accessibility compliance from 63.1% to 91% while eliminating sites in critical non-compliance.
Accessibility & Web Governance
UCSF · Professional Work
Digital Accessibility · Web Governance · Data Quality · Systems Thinking
I help improve the accuracy and governance of UCSF's web-property inventory across accessibility monitoring, reporting, and service-management systems. My work includes reconciling website records across multiple systems, identifying missing and duplicate properties, resolving URL and ownership discrepancies, and evaluating how websites and web applications should be classified for accessibility monitoring.
This work helps create a more reliable foundation for enterprise accessibility reporting, clear ownership, and ongoing compliance efforts.